policies

Waiver of Liability

Before attending classes at The Studio Comox Valley, we require that all students 18 years of age or older, sign a liability waiver either online (when creating an account and/or purchasing a class) or in-studio, releasing The Studio Comox Valley of ALL liability while on the premises or partaking in one of our virtual live stream classes online. Students younger then 18 years of age, must have a legal guardian or parent sign the liability waiver on their behalf. If you choose to participate in one of our virtual live stream classes in the background/as a guest of a student who is attending one of these classes, you do so at your own risk and the studio will not be held liable for any injuries, damages or losses as a result.

Please be sure to fully familiarize yourself with the Waiver Of Liability Policy above, before you or others you know, choose to participate in these classes.

Memberships and Discounts

We offer discounts and memberships at discounted rates, to allow our community to pick the pass or membership that best suits their needs and situation. These are a privilege and not a right. If a student abuses this privilege or takes advantage of our good will, their membership maybe cancelled and they maybe prevented from taking advantage of these privileges in future. It’s simple… be nice, be grateful and be honest.

Returns

In accordance with B.C. Sales regulations you may receive a full refund on products or services within 10 days of purchase, provided you have a valid receipt and the item or service is unused.

Extensions

If you are ill, injured, or posted out of town with the military or your job, we do offer complimentary extensions to allow you to fully utilize your pass. Extensions are granted on a case by case basis. Please contact us, and we will review your request.There are no extensions for Summer 20 Class Pass Specials.

Lost and Found

We cannot be held responsible for items left or lost at the studio. Please remove all of your belongings before you leave thestudio. If you do happen to forget something please contact us immediately with your name and a detailed description of the item so that we can put it aside for you if found. For the safety of both staff and students, all unclaimed items will be deposed of.

Green and Clean

Plastic, paper and water bottles are re-cycled. Please place your used bottles in the re-cycling bin provided.

Rules of the Room
  • Once in the room please maintain silence unless you’re doing Barre or HIIT
  • Please be respectful of the teacher and your fellow students
  • No devices in the practice room, unless on-call personnel
  • No glass bottles for safety reasons (except for bkr or other silicone wrapped bottles)
  • Try to stay in the room
  • If you feel unwell or overwhelmed please lie down until the feeling passes